Any Questions?There as some questions that we get asked time after time, so we've grouped them all together here ...
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Frequently Asked Delivery QuestionsIf you've got a question about delivery or stock levels, hopefully you'll find the answer here ...
How will my order be delivered?
How long will my order take to arrive?
How do I know if my goods are in stock?
Do you deliver at weekends?
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We use a variety of delivery methods. Depending on the size, weight and value of your parcel we will either despatch by:
Royal Mail 1st Class Postage
We tend to use this service for only the very smallest of parcels that will fit through a letter box.
Parcel Force
This is the service we use most and you will need to sign for the parcel when it arrives.
City Link Courier
We generally use this service for orders over £150.00 (due to the insurance cover) or for orders where multiple parcels are delivered to the same address. Again, you will need to sign for the parcel(s).
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Under normal circumstances, and assuming everything is in stock, we aim to despatch goods within three working days of receiving your order and depending on the delivery method we use, your order will then usually take another two days or so to arrive. So in an ideal world your order will be with you within about 5 working days.
Sometimes, however, if we're running a bit behind things may take a bit longer. Your confirmation e-mail will let you know if this is the case.
If you're at all concerned about the timescales of your order (for example if you're buying as a gift), please do not hesitate to contact us.
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We have over 6,500 lines listed on the website and have most items in stock, but occasionally, as we have two shops and the website, we run out of stock. If this is the case we'll contact you, usually within 48 hours, to let you know.
Don't worry, we NEVER take payment from your card until your order is despatched, so if we're out of stock you are of course free to cancel and won't have been charged anything.
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Unless your order is sent by Royal Mail 1st Class, it will not be delivered at a weekend.
We can arrange for Saturday delivery if you require something urgently, assuming your items are in stock, but this will cost more than the standard delivery rates listed on the website. If you'd like a Saturday delivery please contact us for further information.
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Frequently Asked Le Creuset QuestionsAh, if only we had a pound for every time somebody asked us which size knob fits which cocotte ... You'll find the answer to this, and other Le Creuset related queries here!
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Le Creuset phenolic knobs come in two sizes:
The Small Knob fits the following Le Creuset products:
- All saucepans
- Round casseroles up to and including 22cm diameter
- Oval casseroles up to and including 25cm diameter
The Large Knob fits the following Le Creuset products:
- All buffet casseroles
- Cast iron wok lids
- Round casseroles 24cm diameter and above
- Oval casseroles 27cm diameter and above
If you have any queries, or are unsure which knob you require please do not hesitate to contact us for assistance
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Yes, we can get most Le Creuset lids without the rest of the item!
These usually work out at about 1/2 the price of the entire item and we occasionally have spare lids in stock, but if not we can order one for you.
If you'd like a price for a replacement lid, please contact us with the colour (if applicable) and size of the item you require.
Unfortunately, we cannot get replacement lids for discontinued colours.
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No, it's not possible to re-enamel any Le Creuset items
A chip on the enamel of your Le Creuset, maybe unsightly, but don't worry, it will not affect the performance and your Le Creuset will still be perfectly safe to use.
Think of it this way ... your Le Creuset, if chipped, it will just take on a well used and "lived in" appearance, a bit like a well loved teddy bear!
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No, the non-stick coating of Le Creuset pans cannot be repaired.
Using the wrong utensils, or overheating your non-stick will damage it irreparably, but if you'd like to find out how to avoid this happening, read our article on how to make your non-stick last up to 10 times longer!
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Yes, we sell both wooden and phenolic (black) handles ...
Please note, however, that these handles are supplied without the metal bar which can be obtained directly from Le Creuset if you need it.
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There are a number of Le Creuset replacement handles available:
Phenolic (black) handles
The Small phenolic saucepan handle fits the following Le Creuset products:
- Old style (no vent hole in lid) 14, 16, 18 and 20cm saucepans and milk pans
The Large phenolic saucepan handle fits the following Le Creuset products:
- Old style (no vent hole in lid) 22 cm saucepan
- All new style saucepans (with vent hole in lid)
The Phenolic frying pan handle fits the following Le Creuset products:
Please note: Le Creuset do not supply the metal rod with this handle, as it is not normally necessary, however they will supply one free of charge should you need it.
If you do need the metal rod as well Le Creuset can be contacted on their customer care line on 0800 373792
Wooden handles
In addition to the phenolic handles, we have some remaining socks of the discontinued old style wooden handles:
The Small wooden handle fits:
- Milk pans, 16cm, 18cm and 20cm saucepans
The Large wooden handle fits:
The Wooden frying pan handle fits:
If you need assistance in selecting the correct handle, please do not hesitate to contact us by e-mail or telephone (01737 213801).
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If the bar that holds your pan handle on is broken it has most likely rusted away.
When this happens, it's extremely difficult to remove the remaining part of the metal bar to replace the handle (unless you have equipment for recreating the thread within the pan etc) and sadly this pan is now all but useless.
If your pan has wooden handles, it is possible that over time, the bar inside will have corroded and Le Creuset therefore do not recommend that you change your pan handle if it is over 5 years old.
If you do want to change your handle, we suggest that you try removing the old handle first before ordering a new one, exercising EXTREME caution as Le Creuset informs us that, if the rod does break, your guarantee will be void.
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Recycle with Art of LivingWEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. - Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.Art of Living are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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