Frequently Asked Questions
Frequently Asked Le Creuset Questions Ah, if only we had a pound for every time somebody asked us which size knob fits which cocotte ... You'll find the answer to this, and other Le Creuset related queries here!... |
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Which size knob do I need?Le Creuset phenolic knobs come in two sizes:
The Small Knob fits the following Le Creuset products:
- All saucepans
- Round casseroles up to and including 22cm diameter
- Oval casseroles up to and including 25cm diameter
The Large Knob fits the following Le Creuset products:
- All buffet casseroles
- Cast iron wok lids
- Round casseroles 24cm diameter and above
- Oval casseroles 27cm diameter and above
If you have any queries, or are unsure which knob you require please do not hesitate to contact us for assistance |
Can I replace just my Le Creuset lid?Yes, we can get most Le Creuset lids without the rest of the item!
These usually work out at about 1/2 the price of the entire item and we occasionally have spare lids in stock, but if not we can order one for you.
If you'd like a price for a replacement lid, please contact us with the colour (if applicable) and size of the item you require.
Unfortunately, we cannot get replacement lids for discontinued colours. |
Can my Le Creuset be re-enamelled?No, it's not possible to re-enamel any Le Creuset items
A chip on the enamel of your Le Creuset, maybe unsightly, but don't worry, it will not affect the performance and your Le Creuset will still be perfectly safe to use.
Think of it this way ... your Le Creuset, if chipped, it will just take on a well used and "lived in" appearance, a bit like a well loved teddy bear! |
Can the non-stick coating of my Le Creuset be repaired?No, the non-stick coating of Le Creuset pans cannot be repaired.
Using the wrong utensils, or overheating your non-stick will damage it irreparably, but if you'd like to find out how to avoid this happening, read our article on how to make your non-stick last up to 10 times longer! |
Do you sell replacement handles?Yes, we sell phenolic (black) handles ...
Please note, however, that these handles are supplied without the metal bar which can be obtained directly from Le Creuset if you need it. |
Which handle do I need?There are a number of Le Creuset replacement handles available:
Phenolic (black) handles
The replacement phenolic saucepan handle fits all new style saucepans (with vent hole in lid).
If you have an old style (no vent hole in lid) saucepan or have any other queries please do not hesitate to email us or phone us (01737 222 996) for assistance.
Please note: The straight double threaded rod is no longer available The Phenolic frying pan handle fits the following Le Creuset products:
Please note: Le Creuset do not supply the metal rod with this handle, as it is not normally necessary, however they will supply one free of charge should you need it.
If you do need the metal rod as well Le Creuset can be contacted on their customer care line on 0800 373792
Wooden handles
Unfortunately, the wooden handles are now discontinued. However, you can use the phenolic handles instead.
If you need assistance in selecting the correct handle, please do not hesitate to contact us by e-mail or telephone (01737 222996). |
The metal bar that holds my pan handle on has broken.If the bar that holds your pan handle on is broken it has most likely rusted away.
When this happens, it's extremely difficult to remove the remaining part of the metal bar to replace the handle (unless you have equipment for recreating the thread within the pan etc) and sadly this pan is now all but useless.
If your pan has wooden handles, it is possible that over time, the bar inside will have corroded and Le Creuset therefore do not recommend that you change your pan handle if it is over 5 years old.
If you do want to change your handle, we suggest that you try removing the old handle first before ordering a new one, exercising EXTREME caution as Le Creuset informs us that, if the rod does break, your guarantee will be void. |
Recycle with Art of LivingWEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. - Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Art of Living are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. |
