Just wanted to say… another BIG ‘thank you’ and to tell you how pleased I have been with the service received from both yourselves and Cole & Mason.
My Cole & Mason salt and pepper mills which I’d purchased from you a couple of years ago had been working really well up until recently, then, my pepper mill died on me. As a result of your advice, I contacted Cole & Mason direct. They were so helpful and explained what they thought was the problem – the mechanism had worn down. Well, within 48hrs, Cole & Mason had sent me FOC replacement mechanisms for both mills!
How refreshing it is to know that there are still Companies out there, offering ‘good old fashioned service’!
Amanda from Redhill