Shop & COVID info.

A Message From Babette

30th January 2021

Babette Bluett-Duncan

Director

So last time I wrote was 2 weeks ago, and I was just about to finish my quarantine here in Arcadia. I started straight away on the Friday with lots of analysis, some treatment, and getting a feel for the place. When I was in the Bistro (dining room) at some point, I went off into a sing song… I know, and those of you who have met me in the shop will have often witnessed this ability of mine (…!) but as I made up a mini melody, 1 of the cooks tells me “so and so can sing and has a very pretty voice!” Within 2 days, this girl and I had identify some songs we knew, had started to sing some basic 2 voices tunes, and then I expressed, still in the Bistro, that I wished there was a piano or keyboard so that I would be sure to start the tunes in the right key! On Monday, there was a key board! The cook had phoned a local keyboard shop who give lessons, but because of Covid, or Corona as everyone calls it here, they are closed. She asked and they agreed to lend me one! We have also managed to tempt both the cook, and another attendee who said they couldn’t sing (but the body language was telling me another story I thought) into spending an hour doing some basic singing, which was so nice. I now have the keyboard in the conference room which has a great acoustic, and a little bit of the feel of a modern chapel, and either go and tinkle the keyboard and sing along on my own, or with others. This episode had certainly been extremely important for me to bound into the existing group.

The clinic itself is run by a very interesting, knowledgeable, intelligent and pioneer of a Doctor (Henning Staupe) who has been helping cancer patients holistically for decades. We spend our days with a very neatly organised schedule, that covers an array of different therapies.

Body therapies like osteopathy, cranio-scacral, reflexology, and diverse massages like Lymphatic, Reiki, Herbal, Singing bowls or herbal baths; What I would describe as cancer healing therapies like Hyper-thermia, both localised and whole body, which both mimick/use the principal that fever is 1 of the best natural cure ever available to our bodies, and a very clever one called IPT, where basically they inject you a dose of Insulin, this lowers your glucose level in your body, your cancer cells flag a bit and open up (like when we fast) and then we get a dose of 15 to 20% of chemotherapy which has no negative effect on you because it is so low, but has a huge impact on the cancer cells, and also some "holistic radiotherapy" that is, some pure Ozone injected straight inside the tumour I have apparent, which is far less invasive that radiotherapy. Food and supplements, learning about food and other toxicities in our lives, and the lack of nutrients due to rubbish food or stressful lives. And last but certainly not least some psychological / mind / stress management help, in the form of chats and mini lectures on the science behind all this, the use of some electro magnetic re-balancing mats and the offer of coaching sessions.

Out of all the treatments, the wholebody hyper-thermia has been the most tiring for me, but you know what, when we are tired, we rest! This is a haven of peace and tranquillity, we never have to run, nor do something we don’t want to, this is so very different from…. anywhere else I know. I happened to have spoken to Andrew just afterwards last week, and I was so glad that he helped me let go of the world, and of AoL, and of all you lovely people whose support and emails have meant so much to me, and helped me to rest first. This resting lesson is harder than it seems… but I am seeing/feeling benefits already.

2 small anecdotes which have given me joy:

During 1 of the chat, mention was made that Henning was interested in… sourdough… And, I just happened to have put in my suitcases, together with my Taizé song books above mentioned, that other passion of mine in the form of some small amount of my sourdough starter. So today, I gave him an initial lesson in bread, and devised a plan suited to his current life. He is rather busy so the whole sourdough shebang is a bridge too far for now, but he knows out to use a bread machine, so I advised him to buy the new model from Panasonic which makes what I call Hybrid doughs, which, if not proper sourdough, is still better than any other bread and a great way to go up the steps of the learning of this rather complex field.

During 1 of the chat, Henning told us of a fellow practitioner who had said “those who let go of their ego have the best prognosis”. Ensued a discussion on what does the Ego mean, but somehow I was dissatisfied with the fact that there was little participation from my fellow attendees. So I suggested at the end to facilitate a group session where we could each explore what that means for us. We did it last night, and not only did the time fly and we lasted for 2 ½ hours, but it also developed a newer level of trust and joy between all of us as “of course” we all want to, need to, be seen and heard. I not only felt honoured to be followed in my leadership but also humbled by the feedback that I received both in words and body language.

To cap it all there are so many languages represented here between staff and attendees, that it is heaven for the polyglot in me: a couple from South London but he is from Colombian origin so we speak a bit of Spanish and Italian together, a girl from Belgium, another from Canada but she’s Albanese, a guy from Oman, staff who are from around here, but also from Poland, Vietnam, Sudan, Ukraine. The staff all speak English and German, a few speak French, and so many like me like to learn more languages, so everyday either in the treatment area or in the Bistro/dining room I try a new expression in German, or in Arab or Polish, it’s huge fun.

So onwards and upwards, thank you for reading, thank you for speaking to me, do not hesitate to write if you feel like it, I will take my time answering, and I will do it at my pace, you do not have to look after me as it is a very good exercice for me to learn to look after myself and in this case pace myself.

Merci

Babette

Covid-19 Update

Andrew Bluett-Duncan

Director, Art of Living cookshop

Disclaimer: this information is correct at the time of publishing 06/07/2020, our situation will be under continuous review. 

  • Art of Living's Reigate and Cobham shops are now open Tuesday to Saturday from 10am to 3.00pm.


    At the entrance of the shops, we have a unit that I built with sanitiser and we are encouraging you to use it, especially if you want to touch things in the shop. This also applies to people wearing gloves. 

    We are all wearing visors, which is a great find (thank you Em) because they are far more pleasant to wear than masks, and enable us to be facing you without the 2 metre distance, and above all they allow us to be understood by customers and colleagues alike. I have built a screen in front of the tills and these are working well. We also have more sanitiser there.

    We are still allowing only 3 customers in the shop at any one time. If you come in as a couple, we would ask you to stay together if there are other people in the shop. 

    We’ll be asking you to pay by card if possible and the floor is marked out to give you a guide on distancing.

    Our website shop remains open, alive and kicking.

    Kind regards

    Andrew
    Andrew Bluett-Duncan
    Director 

Coronavirus (COVID-19)

We are pleased to say that we are operational, our website is open for you to place orders and we are dispatching at an unprecedented rate. Our incredible warehouse team have been working non stop to make sure we can still pick, pack and dispatch your orders as quickly as possible. As with most companies, we are operating with fewer staff than we normally would be, so we hope you understand that it may take a little longer than usual to answer your phone calls and respond to your emails.
Thank you in advance for your patience and understanding.


To make sure we can answer all customer queries as quickly as possible, please consider the following Frequently Asked Questions before contacting us:


When should I expect my order?
We are currently asking customer to refrain from calling us to chase up delivery dates for orders. This allows us to prioritise actually getting your goods out for delivery. Unfortunately we are not able to answer telephone queries at this time, though you can leave a voicemail message for us. This may, at times, mean that our response times are a little slower than usual but we would ask that you bear with us. We would like to apologise for any inconvenience, but please rest assured that all customer enquiries will be dealt with.

Our warehouse team is working hard to make sure that most products are dispatched within our standard lead time and many items are going out much quicker. Some items do have longer lead times due to our suppliers also working with fewer staff and taking longer to deliver to us.

Depending on whether you gave us your email address or mobile number when you placed your order, we will email or text you once items are dispatched and on the way. Your order confirmation will give you a 'worst case scenario' delivery date.

Why have we suspended taking telephone orders?
We are currently unable to take orders over the phone and so we ask all customers to visit https://aolcookshop.co.uk/ to place orders.

I received my order, but it was incomplete.

We do sometimes part ship orders to ensure the products arrive as quickly as possible. So if you receive a delivery and think something is missing, please check the delivery note as this will let you know what should be in the parcel and if there is anything to follow in future deliveries.

My delivery tracking shows my items have been delivered but I haven’t got them.
Our carriers are currently operating “Contact free” deliveries. If you receive confirmation that something has been delivered but haven’t received it, it’s worth checking around your property or in your designated safe place before contacting us.

Do you have plenty of stock?
In short, yes we do! We are constantly ordering more stock so that we can not only continue to fulfil orders as they are placed, but also reduce the amount of time you have to wait. However, a number of our suppliers have gone from delivering to us in 24 – 48 hours to 10 - 14 days and this, along with a spike in demand means that some items may be delayed, or temporarily unavailable.

I have another question or problem

We would like to assure you that we continue to be here if you need us. Like most of our customers, many of our staff are spending the vast majority of their time at home and we realise that cooking and baking are becoming a sanctuary. We are committed to making sure we do everything we can to continue to supply you with the best quality products at great value.

Please email info@artoflivingcookshop.co.uk.

Thank you for your continued custom and for your support and patience at this challenging time.

We really appreciate it and wish you all health and best wishes.

The Art of Living Team