Return it anyway. Our no quibble guarantee covers used items - if it doesn't do what you wanted, we'll refund you. This applies even after you've brewed coffee with it.

Valid for 2 years from purchase date. If you accidentally break this item, we'll replace it at half price with proof of purchase and evidence of breakage. Photos of the damage are acceptable.

The manufacturer's 10-year guarantee covers manufacturing defects and material faults. Accidental damage is covered by our Half-Price Replacement policy for the first 2 years. After 2 years, we can still help source replacement parts at standard pricing.

Standard delivery to mainland UK addresses can take up to 7 working days, but is usually 3-4, and is free for orders over £49. Next day delivery may be available for £9.95 on orders placed before 1pm Monday to Thursday, depending on your location and our stock levels. You can also collect from our shops in Cobham or Reigate, or our warehouse in Redhill.

Disassemble the plunger mechanism and rinse all components under running water immediately after use. For deeper cleaning, soak the filter in warm water with washing-up liquid, then use a soft brush to clean between the mesh layers. Ensure it's completely dry before reassembling.

Yes, the Monaco works for loose leaf tea. However, the mesh filter is designed for coffee grounds rather than fine tea leaves, so you may find smaller tea particles pass through. A separate tea infuser might be more effective for very fine teas.

Typically 4 minutes for medium roast coffee with medium grind. Lighter roasts may benefit from slightly longer (4-5 minutes), whilst darker roasts can be shorter (3-4 minutes). Adjust to your taste preference.

Medium-coarse grind works best for cafetiere brewing. Too fine and you'll get sediment in your cup; too coarse and the extraction will be weak. If you're buying pre-ground coffee, look for 'cafetiere grind' or 'coarse grind' on the packaging.