KitchenAid FAQ

Andi Healey
Web Manager

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Common Stand Mixer Issues Solved

Quick Reference

5-Year Guarantee: All KitchenAid Artisan stand mixers come with a comprehensive 5-year warranty
Registration: Scan QR code on Thank You card or visit KitchenAid website – receive free digital cookbook
10+ Attachments: Transform your mixer into a pasta maker, meat grinder, spiraliser, ice cream maker and more
Common Issues: Most problems (stuck beaters, oil leaks, bowl clearance) can be easily resolved at home
Professional Support: KitchenAid customer service available Monday-Friday 8am-5pm on freephone 0080038104026

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Registration Model Differences Attachments Available Adjusting Bowl Clearance Troubleshooting Issues Warranty Information

How to Register Your KitchenAid Stand Mixer

Your new KitchenAid Stand Mixer should give you years of faithful service straight out of the box. Registration activates your 5-year guarantee and unlocks bonus content.

Two Ways to Register

Scan the QR Code

Look for the "Thank You" card that came with your KitchenAid Mixer. Simply scan the QR code with your smartphone camera and follow the on-screen prompts.

Visit the Website

Go to the KitchenAid registration page and complete the online form.

What You'll Need

You will need the model and serial numbers to complete registration. These can be found on the base of your mixer.

Location of serial number on KitchenAid mixer base

Free Digital Cookbook

Once your mixer has been registered, KitchenAid will send you a free digital cookbook packed full of tempting recipes. This is a fantastic resource for getting the most out of your new mixer, with recipes specifically designed to showcase its capabilities.

KitchenAid Artisan Stand Mixers: Model Differences

All KitchenAid Artisan models are identical in size and power, and all come with a comprehensive 5-year KitchenAid guarantee. The main differences between each model range are the colours available and what accessories are included with the mixer.

Range of KitchenAid Artisan stand mixers

Model Comparison

Model	4.8L Bowl	3L Bowl	Wire Whisk	Dough Hook	Flat Beater	Pouring Shield	Flex-Edge Beater	S/S Attachments
KSM125	✓	—	✓	✓	✓	—	—	—
KSM156	✓	—	✓	✓	✓	—	—	—
KSM175	✓	✓	✓	✓	✓	✓	✓	—
KSM185	✓	✓	✓	✓	✓	✓	✓	✓

What Each Model Includes

KSM125 (Entry Level)

Wire Whisk • Dough Hook • Flat Beater • 4.8L Bowl

KSM156 (Standard)

Wire Whisk • Dough Hook • Flat Beater • 4.8L Bowl

KSM175 (Deluxe)

Wire Whisk • Dough Hook • Flat Beater • 4.8L Bowl • Pouring Shield • Flex-Edge Beater • 3L Bowl

KSM185 (Premium)

Wire Whisk • Stainless Steel Dough Hook • Stainless Steel Flat Beater • 4.8L Bowl • Pouring Shield • Flex-Edge Beater • 3L Bowl

Choosing Your Model

If you're new to stand mixers, the KSM125 or KSM156 provides everything you need to get started. The KSM175 adds useful extras like the pouring shield and smaller bowl for smaller batches. The KSM185 upgrades to stainless steel attachments which are more durable and dishwasher-safe – ideal for serious bakers who'll use their mixer frequently.

Available Attachments for Your KitchenAid Stand Mixer

KitchenAid stand mixers feature over 10 different attachments that let you roll and cut pasta, grind meat, spiralise vegetables, make ice cream, stuff sausages and much more. With attachments, a stand mixer can become one of the most versatile appliances you'll ever use in your kitchen.

Range of KitchenAid stand mixer attachments

Popular Attachments

Pasta Roller & Cutters

Roll fresh pasta dough to your desired thickness, then cut into fettuccine, spaghetti, or lasagne sheets. Makes authentic Italian pasta at home.

Spiraliser Attachment

Create vegetable noodles and spirals for healthy low-carb alternatives. Perfect for courgetti, apple spirals, and creative garnishes.

Meat Grinder

Grind your own mince for burgers, sausages, and meatballs. Control the texture and know exactly what goes into your food.

Food Processor Attachment

Slice, dice, shred and julienne vegetables. The multi-functional food processor attachment saves time on prep work.

Ice Cream Maker

Create homemade ice cream, sorbet, and frozen yoghurt. The double-insulated freeze bowl requires no ice or salt.

Sausage Stuffer

Works with the meat grinder to stuff sausages with your own custom blends. Complete control over ingredients and seasonings.

Universal Power Hub

All KitchenAid stand mixers feature the same universal power hub at the front of the machine. This means any attachment will fit any KitchenAid stand mixer, regardless of age or model. An attachment purchased today will work with mixers from decades ago – and vice versa. This commitment to compatibility means your investment grows with you over time.

Shop KitchenAid Attachments

How to Adjust Bowl Clearance

Your mixer is adjusted at the factory to be the perfect height for optimum mixing. However, through time, shipping and use, it can change and need adjustment if the mixer paddle strikes the bowl or doesn't reach the ingredients.

Adjusting KitchenAid mixer bowl clearance

Adjustment Steps

Lift the mixer head by tilting it back to the raised position
Locate the screw situated in the hinge mechanism
Turn counterclockwise (left) to raise the beater away from the bowl
Turn clockwise (right) to lower the beater closer to the bowl
Make small adjustments – a quarter turn at a time is usually sufficient
Test with the flat beater so it just clears the surface of the bowl

Perfect Clearance

The ideal clearance is when the flat beater just clears the bottom of the bowl – close enough to effectively incorporate ingredients but not so close that it scrapes or strikes the bowl. You should be able to slide a piece of paper between the beater and bowl bottom, but only just.

⚠️ Don't Over-Adjust

Make small adjustments and test after each one. Over-adjusting can damage the mixer mechanism. If you're unsure, contact KitchenAid customer service for guidance.

Troubleshooting Common Issues

Stuck Beater

If the dough hook, wire whisk, or paddle (flat beater) is stuck on your KitchenAid mixer, don't worry. There are a couple of tricks that can help remove it.

Method 1: Warm Compress

Compress a wet, warm towel around the beater shaft for 10 minutes
Re-warm the towel after 10 minutes, apply again for 1-2 minutes
This re-warms the aluminium, causing it to expand
Try to wiggle and remove the beater

Method 2: Mineral Oil

Apply a small amount of mineral oil to the shaft above the beater
Apply oil in the slot where the beater attaches to the shaft pin
Allow the oil to sit for several minutes
Remove the beater (vegetable oil cooking spray works as an alternative)

Stuck Bowl

If you've been mixing a dense mixture for several minutes or more, it's possible that the force of the planetary action can over-tighten the bowl, causing it to stick.

Solutions for Stuck Bowl

Ice Method: Empty the bowl, add ice cubes and cold water, leave for a few minutes. The metal will contract and the bowl should release easily
Warm Compress: Wrap a warm towel around the base of the bowl for several minutes
Gentle Tapping: As a last resort, wrap the bowl in a towel and GENTLY tap the handle with a rubber mallet

Oil Leaking from Mixer

Your KitchenAid mixer is packed with enough solid grease at the factory to last its lifetime. When the mixer is used, the grease is distributed around the gears to lubricate them. Over time, some oil can separate out of the solid grease and will naturally settle to the lowest point in the motor-head – which is just over the beater shaft.

Why This Happens

Oil separation is more likely in warm weather and if the mixer is not used very often. Using it regularly may prevent it from happening. Overusing a mixer without allowing it to cool completely between uses can also cause this to occur.

How to Prevent Oil Leaking

Turn the mixer on without any ingredients in the bowl occasionally
If you haven't used your mixer for a while, run it on speed 10 for 2 minutes before use
At the end of 2 minutes, turn it off and wipe any excess oil from around the shaft
Avoid overusing the mixer – allow it to cool completely between uses

⚠️ When to Seek Service

If none of these methods prevent oil leaking, the mixer may need professional servicing. A servicer will remove all old grease, repack with new grease and replace the gasket. Contact KitchenAid customer service for assistance.

Mixer Stops Working

Your stand mixer may warm up during extended use. Under heavy loads and with long mixing times, you may not be able to comfortably touch the top of the unit. This is normal.

Steam-Related Shutoff

When mixing something steamy, the steam can condense on the circuit board in the mixer, causing an interruption to the flow of electricity and causing the motor to shut off. Once the steam has dissipated, the unit should turn on again (wait about 3 minutes).

Troubleshooting Checklist

Is the mixer plugged in properly?
Is the fuse in the plug in working order?
If you have a circuit breaker box, check the circuit hasn't tripped
Turn the mixer OFF for 10-15 seconds, then turn it back on
If the mixer still doesn't start, allow it to cool for 30 minutes before turning it back on

Still Having Problems?

If the problem is not resolved with the advice above, please contact the KitchenAid Customer Service team:

Email: Contact form

Telephone: 0080038104026 (freephone)

Hours: Monday to Friday, 8:00am - 5:00pm

Warranty Information

When you choose a KitchenAid product, you are protected from any manufacturing fault. All KitchenAid Artisan stand mixers come with a comprehensive 5-year guarantee.

Built to Last

All KitchenAid products are built to last and manufactured so that they can be repaired and enjoyed for as long as possible. This commitment to longevity means your mixer can serve your family for decades with proper care and maintenance.

Maintaining Your Guarantee

To maintain your guarantee, register your mixer after purchase and keep proof of purchase. Follow the care instructions in your manual, particularly regarding cleaning and storage. Avoid modifications or repairs by unauthorised service centres, as these may void your warranty.