Our Reigate and Cobham Shops are now open 10am - 3pm Tuesday to Saturday. Our Banstead Shop is open for "Phone & Collect" 10am - 5pm Monday to Friday

Click and Collect with HubBox from Thousands of Collect Points

We are delighted to offer our customers across Great Britain a convenient Click and Collect service in conjunction with our partner HubBox. You can still pick up from one of thousands of UK wide Collect Point locations. No more worrying about missed deliveries!

When you go to the checkout page, you will see three delivery options under Billing Address:

  • Ship to your billing address
  • Ship to an alternative delivery address
  • Click & Collect.

If you select Click & Collect, you will be shown a selection of Collect Points local to you.

How do I find my nearest local collection point?

When you check out, you will have the option to select a Hub-Box collection point in the Billing Address section then entering your post code where indicated.  A full list of available collection point options will then be shown.

What Happens Next?

Once you have completed checkout, you will receive the order confirmation from us as normal. HubBox will also then send you a confirmation along with details of what happens next, and you'll receive another message when your item arrives and is available to collect.

HubBox also has a customer app for iOS (Android coming soon) where customers can receive push notifications, have their Collect Point details to hand, and more.

Here are some FAQ's that might also help.

What is HubBox?

HubBox is an award-winning network of trusted local Collect Points based in pharmacies, dry cleaners and convenience stores. HubBox allows you to pick up your deliveries close to home and at your convenience.

How do I select to have my order delivered to a HubBox Collect Point?

When placing your order you will be able to choose HubBox as a delivery option in the cart by choosing HubBox Click & Collect, typing in your postcode and selecting your local Collect Point as the delivery address.

Is there a charge for using HubBox?

There is no additional charge for using HubBox, however normal UK delivery charges will apply. For customers spending £49 or more, deliveries to most of England, Wales and Scotland (excluding Highlands & Isles) are free of charge; for orders of less than £49, a £3.95 delivery charge applies. For some more remote parts of the UK, please note the DPD surcharges listed in our Delivery Information  page.

Where is my nearest HubBox Collect Point?

During checkout, when you choose HubBox Click & Collect as your delivery method, you will also be able to select your nearest Collect Point after typing in your postcode.

When are HubBox Collect Points open?

Nearly all HubBox stores are open early ‘til late, 6 or 7 days a week. The opening times for your local store will be shown as you choose your preferred Collect Point when placing your order. PLEASE NOTE: Opening hours at Collect Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any question.

How long will it take for my order to arrive at my chosen HubBox Collect Point?

The delivery time is based on which shipping method you chose during the checkout (usually 3-5 working days). Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collect Point. You will receive confirmation from HubBox via email when your parcel is available for collection. This will include your unique Collection Code. Unfortunately a specific time for arrival cannot be given. If you order before 3pm on any working day, you can select a pre-12pm delivery (which will take place on the next working day) for an additional £9.95.

What do I need to take when I collect my parcel?

Please take your HubBox Collection Code or proof of ID with you when you go to the HubBox Collect Point to collect your parcel.

When making a collection, what ID is accepted?

HubBox Collect Points accept the following forms of ID:

  • Driving licence
  • Passport

What should I do if I lose my Collection Code from HubBox?

If you have lost the Collection Code sent to you by HubBox via email, you can still collect your parcel with one of the forms of ID listed above. If you require a new Collection Code, please don’t hesitate to contact HubBox at hello@hub-box.com and they will send you a new one.

What should I do if I don’t receive my Collection Code from HubBox?

If you haven’t received an email from HubBox with your Collection Code within 24 hours of your parcel’s expected arrival date, then please contact HubBox on 0207 859 4577 and their Customer Service team will be able to help you.

Can someone else collect my order on my behalf?

If you pay with a credit or debit card, you are welcome to pass along your Collection Code to a friend to collect your parcel on your behalf. If you have paid with PayPal, only the account holder will be able to collect the items, upon presentation of their photo ID.

What if my order includes back-order items?

Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated HubBox Collect Point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from HubBox and two HubBox Collection Codes - don’t worry, you can use either Collection Code to collect your second parcel.

How long will I have to collect my parcel?

You have 14 days to collect your parcel. After 14 days, HubBox reserves the right to arrange for alternative storage arrangements or return the parcel to sender.

What should I do if my parcel isn't available when I arrive at the HubBox Collect Point?

Please contact HubBox on 020 7859 4577 and they will help sort out any issues. Failing that, please contact us (see the top left of the screen).