Art of Living - Core Values

Our core values are the root values and beliefs which form the basis on which we operate, they tell you the kind of company you are dealing with and whether we as a retailer match your values, but also sets the standards in terms of your experience with us. You should be able to match your experience against our values.

The reason we originally wanted to be able to articulate our values was because we felt it would help us in our recruitment and selection process. We are fussy, actually very fussy (and demanding) about who we ask to join our teams, as employing the wrong person is an expensive, emotionally exhausting exercise. So, we wanted to be able to voice precisely what we were looking for. And from the candidate’s perspective, we wanted it to be clear for them, what they could expect from us. The more we considered our core values, the more we realised their meaning and impact could be much more powerful.

It is said that you don’t need to ‘set’ core values, you need to ‘discover’ what they are, and so that is what we set out to do, and this is what we discovered:

• Value Each Other:
  We foster a collaborative and inclusive work environment, where we go out of our way to lift each other up, applaud victories and communicate with respect and honesty. This includes being kind to ourselves as well as each other. We value the diverse skills, perspectives, and contributions of our employees, suppliers, and customers, and we strive to motivate, encourage and develop each other.
• Integrity:
  We do what we say we will and stand by our guarantees. Being fair and transparent is important to us as we understand these are the foods that encourage trust to grow.
• Knowledge:
  We have over 50 years of industry experience under our belts, and we embrace a culture of continuous improvement to stay ahead of market trends and meet evolving customer needs. Always learning, always growing.
• Quality:
  We are committed to delivering exceptional quality in every product we offer, always adapting and learning, to provide the right solution for our customers’ needs. Quality in our service and the building of relationships.
• Passion:
  We love eating, drinking, and helping people. We prioritise our customers and aim to exceed their expectations by providing outstanding customer service, engaging experiences, and tailored solutions. We care deeply about our customers’ and our suppliers’ Art of Living experience.
• Sustainability:
  We are dedicated to minimising our environmental footprint through responsible sourcing, sustainable work practices, such as eco-friendly packaging and recycling initiatives, and promoting green alternatives.