Before first use
Remove all labels. Wash in hot soapy water, rinse and dry thoroughly. The enamelled cooking surface is ready to use and requires no further preparation.
After use
Always cool for a few minutes before washing in hot soapy water. Rinse and dry thoroughly.
Do not fill with cold water or plunge into cold water, as thermal shock damage to the enamel may occur.
If there are food residues, fill with warm water and leave to soak for 15 - 20 minutes, then wash in the usual way. Nylon or soft abrasive pads or brushes can be used to remove stubborn residues. Do not use metallic pads, or harsh abrasive cleaning agents as these will damage the enamel and polished trims.
Black enamel cooking surfaces will, over time, produce a patina (a brownish film). Do not attempt to clean this off as it enhances the cooking performance and food release from this surface.
Everything you need to know about getting your order to you — including delivery times, regional charges, knife deliveries, and how to collect in store.
| Service | Cost |
|---|---|
| Standard Free Standard Delivery — orders over £49 - Up to 7 working days | Free |
| Standard Standard Delivery — orders under £49 - Up to 7 working days | £4.95 |
| Age Verified Knife Delivery — age-verified service - Up to 7 working days | £6.95 |
| Express Next Day Delivery - Order before 1pm Mon–Thu, where available | £9.95 |
| Saturday Saturday Delivery - Order before 1pm Friday | £12.95 |
You can collect your order from our shops in Cobham or Reigate, or from our warehouse in Redhill.
If your closest shop does not appear at checkout but others do, it simply means that location is currently out of stock for your chosen items. Give us a call on 01737 222996 and we can arrange a transfer from another location.
It is not currently possible to deliver to the Republic of Ireland or mainland Europe. We hope to reinstate this service as soon as possible and apologise for any inconvenience caused.
If your country is not listed — including the USA, Australia, and other destinations — this is most likely because couriers charge by volumetric weight: a combination of package size and weight that makes standard online rates impractical to calculate automatically.
Please call us on 01737 222996 with the details of your order. We will advise on shipping costs within 24 hours and ask whether you would like to proceed.
All overseas shipments are at your own risk. We recommend taking out appropriate transit insurance to cover any damage in transit.
Customs forms for all international packages declare the full value and a description of the contents. Any customs or import duties levied on arrival in your country are your responsibility. Your local customs office can provide further information.
If your desired country or region is not listed, please contact us and we will do our best to help.
