Before First Use
Enjoy unboxing your new purchase! (And make sure to remove the labels and packaging.)
Wash your Le Creuset product in warm, soapy water; then rinse and dry thoroughly.
Cooking
Stay protected – always use oven gloves when handling anything hot.
We recommend using Le Creuset Silicone Tools or wooden/heat-resistant plastic tools. Metal utensils may be used with care but they should not be used harshly or scraped over the cooking surface as this may cause damage.
Use the product on the most appropriately sized hob ring — it’ll make your food cook more evenly, and reduce the risk of damage to the handles and sides. This is especially important on induction hobs: if you use the wrong-sized ring, there’s a risk the hob won't ‘recognise’ the product.
Cooking on a medium or low heat gets the best results — even for frying and searing. Let the product heat up gradually for great tasting food that’s cooked evenly. If you do need to use a higher heat, lower the setting once the desired heat has been reached.
Never slide the product on any glass-topped hob/stove top, as this may cause damage to the product base and the glass. Instead, always lift the product on and off, or across the surface.
Cleaning
Wait for your product to cool down before you start cleaning it.
Wipe any leftovers off the base and sides of the product. If there’s food stuck on, fill the product with warm, soapy water and let it soak for 15 to 20 minutes before washing as usual.
Do not use abrasive cleaning agents or metal, harsh abrasive or very stiff cleaning pads or brushes on any of the surfaces.
Dry well after washing and store in a dry place.
Order value of £49 or more |
Standard Delivery |
Up to 7 working days |
£0.00 |
Order value less than £49 |
Standard Delivery |
Up to 7 working days |
£4.95 |
Age Verified Delivery |
Knife Delivery |
Up to 7 working days |
£6.95 |
Next Day Delivery – where available - (Orders placed before 2.00pm Mon - Thur) |
Express Delivery |
Next Day |
£9.95 |
Saturday Delivery (Orders placed before 2.00pm Friday) |
Express Delivery |
Saturday |
£12.95 |
Isle of Wight |
Standard Delivery |
£9.95 |
Isle of Man |
Standard Delivery |
£12.95 |
Isles of Scilly |
Standard Delivery |
£12.95 |
Northern Ireland |
Standard Delivery |
£12.95 |
Channel Islands |
Standard Delivery |
£14.95 |
Ireland |
Standard Delivery |
£17.95 |
It is currently not possible to deliver to Europe. We hope to reinstate this service as soon as possible.
If your desired country is not listed (USA, Australia etc.) this is most likely because couriers charge by "Volumetric Weight" i.e. a combination of how large and how heavy the package is. Just give us a call on 01737 222996 with the details of your order - we will advise the shipping costs within 24 hours and ask if you want to proceed.
Please note that any overseas shipment is at your own risk and you will hence need to take out insurance to cover any damage in transit.
Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.
You can collect your order from one of our shops in Cobham or Reigate, or our warehouse in Redhill.
If, when checking out, your closest shop does not appear, but others do, it just means that your shop is out of stock. Give us a call and we can arrange to have your chosen items transferred from another location.
Follow My Parcel is an industry-changing innovation from DPD, which will give you, our customer, unparalleled levels of information and peace of mind.
Not only will you receive a one hour delivery timeslot, but you'll also be able to track the progress of your parcels on a map as DPD's drivers make their way to the delivery addresses.
Follow My Parcel will:
You will also have an 'in-flight' option available, through text and email notifications, by which the delivery can be diverted to a local DPD Pickup Point.
Find your closest DPD Pickup Point
Please contact us on if your desired country or region is not listed.
