- Stay protected – always use oven gloves when handling anything hot.
- When cooking it is recommended to use Le Creuset Silicone Tools, wooden or heat-resistant plastic tools. Metal utensils should be used with care. They should not be used harshly or scraped over the non-stick surface. Avoid knocking metal utensils on the top rim of non-stick coated products to avoid damage. DO NOT use hand-held electric or battery-operated beaters or blenders, knives or sharp tools and implements inside non-stick coated pans, as they may damage the surface.
- Use the product on the most appropriately sized hob ring — it’ll make your food cook more evenly, and reduce the risk of damage to the handles and sides. This is especially important on induction hobs: if you use the wrong-sized ring, there’s a risk the hob won't ‘recognise’ the product.
- Cooking on a medium or low heat gets the best results — even for frying and searing. Let the pan heat up gradually for great tasting food that’s cooked evenly. If you do need to use a high heat, lower the setting once the desired heat has been reached.
- For fat-free cooking, preheat your product on medium heat for around 2 minutes. Then go ahead and add your food. Don't leave the product unattended or allow the dry non-stick surface to overheat. This could cause damage.
- Cooking ingredients with a low smoking point (like olive oil) at higher temperatures can cause permanent damage to the non-stick surface and staining. Don't use spray-on cooking oils as they have a low smoking point.
- For induction hob cooking, avoid using the ‘boost’ function as it should only be used for rapid heating large volumes of water.
- Never slide the product on any glass-topped hob/stove top, as this may cause damage to the product base and the glass. Instead, always lift the product on and off, or across the surface.
- When using under the grill, always allow at least a 6.5 cm (2 ½ inch) gap between the heat source and the top of your product.
- For best results, place your product on a shelf or rack. Never place your product on the floor of your oven – it can increase the cooking temperature, leading to faster, uncontrolled cooking which could cause damage.
Delivery Information
Everything you need to know about getting your order to you — including delivery times, regional charges, knife deliveries, and how to collect in store.
Mainland UK
| Service | Cost |
|---|---|
| Standard Free Standard Delivery — orders over £49 - Up to 7 working days | Free |
| Standard Standard Delivery — orders under £49 - Up to 7 working days | £4.95 |
| Age Verified Knife Delivery — age-verified service - Up to 7 working days | £6.95 |
| Express Next Day Delivery - Order before 1pm Mon–Thu, where available | £9.95 |
| Saturday Saturday Delivery - Order before 1pm Friday | £12.95 |
Regional & Island Deliveries — Standard Service
Click & Collect
You can collect your order from our shops in Cobham or Reigate, or from our warehouse in Redhill.
If your closest shop does not appear at checkout but others do, it simply means that location is currently out of stock for your chosen items. Give us a call on 01737 222996 and we can arrange a transfer from another location.
International Delivery
Republic of Ireland & Europe
It is not currently possible to deliver to the Republic of Ireland or mainland Europe. We hope to reinstate this service as soon as possible and apologise for any inconvenience caused.
Rest of the World
If your country is not listed — including the USA, Australia, and other destinations — this is most likely because couriers charge by volumetric weight: a combination of package size and weight that makes standard online rates impractical to calculate automatically.
Please call us on 01737 222996 with the details of your order. We will advise on shipping costs within 24 hours and ask whether you would like to proceed.
All overseas shipments are at your own risk. We recommend taking out appropriate transit insurance to cover any damage in transit.
Customs forms for all international packages declare the full value and a description of the contents. Any customs or import duties levied on arrival in your country are your responsibility. Your local customs office can provide further information.
Other Destinations
If your desired country or region is not listed, please contact us and we will do our best to help.