Before First Use
Enjoy unboxing your new purchase! (And make sure to remove the labels and packaging.)
Wash your Le Creuset product in warm, soapy water; then rinse and dry thoroughly.
Cooking
Stay protected – always use oven gloves when handling anything hot.
We recommend using Le Creuset Silicone Tools or wooden/heat-resistant plastic tools. Metal utensils may be used with care but they should not be used harshly or scraped over the cooking surface as this may cause damage.
Use the product on the most appropriately sized hob ring — it’ll make your food cook more evenly, and reduce the risk of damage to the handles and sides. This is especially important on induction hobs: if you use the wrong-sized ring, there’s a risk the hob won't ‘recognise’ the product.
Cooking on a medium or low heat gets the best results — even for frying and searing. Let the product heat up gradually for great tasting food that’s cooked evenly. If you do need to use a higher heat, lower the setting once the desired heat has been reached.
Never slide the product on any glass-topped hob/stove top, as this may cause damage to the product base and the glass. Instead, always lift the product on and off, or across the surface.
Cleaning
Wait for your product to cool down before you start cleaning it.
Wipe any leftovers off the base and sides of the product. If there’s food stuck on, fill the product with warm, soapy water and let it soak for 15 to 20 minutes before washing as usual.
Do not use abrasive cleaning agents or metal, harsh abrasive or very stiff cleaning pads or brushes on any of the surfaces.
Dry well after washing and store in a dry place.
Everything you need to know about getting your order to you — including delivery times, regional charges, knife deliveries, and how to collect in store.
| Service | Cost |
|---|---|
| Standard Free Standard Delivery — orders over £49 - Up to 7 working days | Free |
| Standard Standard Delivery — orders under £49 - Up to 7 working days | £4.95 |
| Age Verified Knife Delivery — age-verified service - Up to 7 working days | £6.95 |
| Express Next Day Delivery - Order before 1pm Mon–Thu, where available | £9.95 |
| Saturday Saturday Delivery - Order before 1pm Friday | £12.95 |
You can collect your order from our shops in Cobham or Reigate, or from our warehouse in Redhill.
If your closest shop does not appear at checkout but others do, it simply means that location is currently out of stock for your chosen items. Give us a call on 01737 222996 and we can arrange a transfer from another location.
It is not currently possible to deliver to the Republic of Ireland or mainland Europe. We hope to reinstate this service as soon as possible and apologise for any inconvenience caused.
If your country is not listed — including the USA, Australia, and other destinations — this is most likely because couriers charge by volumetric weight: a combination of package size and weight that makes standard online rates impractical to calculate automatically.
Please call us on 01737 222996 with the details of your order. We will advise on shipping costs within 24 hours and ask whether you would like to proceed.
All overseas shipments are at your own risk. We recommend taking out appropriate transit insurance to cover any damage in transit.
Customs forms for all international packages declare the full value and a description of the contents. Any customs or import duties levied on arrival in your country are your responsibility. Your local customs office can provide further information.
If your desired country or region is not listed, please contact us and we will do our best to help.
