10 Year Guarantee
DO NOT use any Stoneware piece on the stove/hob top or any other direct heat source such as a flame or BBQ.
USE oven gloves for lifting at all times.
OVEN: Maximum oven-safe temperature is 260°C/500°F.
GRILL: When using under the grill allow a gap of no less than 6.5cm/2 ½ inches between the top of the dish and the heat source/element.
MICROWAVE: Handles may become hot during prolonged microwave use, especially if the handles are enclosed with plastic wrap. Cover just the open top of the dish, leaving the handles exposed.
FREEZER-TO-OVEN USE: DO NOT place a frozen dish of food in a pre-heated oven. Place the frozen dish in a cold oven and set the temperature, allowing the dish and oven to heat up together. Before serving always check that the centre of the food is completely and uniformly hot.
CLEANING: Before the first use, remove labels, wash the dish in hot, soapy water, and rinse and dry thoroughly. For most day-to-day cleaning, cool the empty dish for a few minutes before washing and drying, or wash in the dishwasher, allowing the full cycle to complete. Never leave a dish fully immersed in water. For removal of stubborn residues allow the dish to cool, fill with warm, soapy water and allow it to soak for 10 to 20 minutes. Wash in the usual way using a plastic brush or sponge scouring pad if necessary.
Delivery Information
Everything you need to know about getting your order to you — including delivery times, regional charges, knife deliveries, and how to collect in store.
Mainland UK
| Service | Cost |
|---|---|
| Standard Free Standard Delivery — orders over £49 - Up to 7 working days | Free |
| Standard Standard Delivery — orders under £49 - Up to 7 working days | £4.95 |
| Age Verified Knife Delivery — age-verified service - Up to 7 working days | £6.95 |
| Express Next Day Delivery - Order before 1pm Mon–Thu, where available | £9.95 |
| Saturday Saturday Delivery - Order before 1pm Friday | £12.95 |
Regional & Island Deliveries — Standard Service
Click & Collect
You can collect your order from our shops in Cobham or Reigate, or from our warehouse in Redhill.
If your closest shop does not appear at checkout but others do, it simply means that location is currently out of stock for your chosen items. Give us a call on 01737 222996 and we can arrange a transfer from another location.
International Delivery
Republic of Ireland & Europe
It is not currently possible to deliver to the Republic of Ireland or mainland Europe. We hope to reinstate this service as soon as possible and apologise for any inconvenience caused.
Rest of the World
If your country is not listed — including the USA, Australia, and other destinations — this is most likely because couriers charge by volumetric weight: a combination of package size and weight that makes standard online rates impractical to calculate automatically.
Please call us on 01737 222996 with the details of your order. We will advise on shipping costs within 24 hours and ask whether you would like to proceed.
All overseas shipments are at your own risk. We recommend taking out appropriate transit insurance to cover any damage in transit.
Customs forms for all international packages declare the full value and a description of the contents. Any customs or import duties levied on arrival in your country are your responsibility. Your local customs office can provide further information.
Other Destinations
If your desired country or region is not listed, please contact us and we will do our best to help.
